常见问题 General

训练时会播放什么类型的音乐?

What music genre will be played during the class?

我们会播放各种音乐搭配训练,包括80年代、90年代风、流行、摇滚、说唱、古典音乐等潮流节奏音乐。

A wide variety of music - 80's, 90's, pop,rock, house, hip-hop to classical music and everything in between.


是否提供包月会员套餐?

Do you offer a monthly membership?

GUCYCLE采用的是次卡购买模式,即根据您的实际需求购买相应的课程体验次数。如果您购买的课程较多,我们也会提供相应的价格优惠。

GUCYCLE offers a pay-as-you-go system -- that way you're only purchasing classes that you actually use. If you're riding regularly, our larger series offer a price discount.


需要提前多久到达教室?

How early do I need to arrive before class?

第一次体验课程的学员请在课程开始前15分钟抵达教室,熟悉场馆的用户只需要提前10分钟即可。

For First time riders please arrive 15 minutes before class and at least 10 minutes for regular riders. Late arrivals will not be permitted to ride.


是否提供毛巾?

Do you provide towels?

是的,我们会为大家准备毛巾。

Yes.


每节课大约能消耗多少热量?

How many calories are burned per class?

热量消耗取决于每个人的体重与运动量。研究显示平均每45分钟的室内骑行能够消耗500至700卡路里。

It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists burn from 500-700 calories in a 45-minute workout.


怀孕期间可以参与课程吗?

Can I ride if I am pregnant?

有很多孕妇会在预产期前仍正常参与我们的课程,但我们建议,预定课程前请先与医生沟通确认后。

We have had many pregnant women who are able to ride right up until their due date, but we recommend you check with your doctor before riding at GUCYCLE.


如何调整座椅使它变得更舒适?

Is there any way to make the seat more comfortable?

如果是初学者,自行车和座椅都需要一些时间适应。 在这个阶段,您可以穿有舒适内衬的短裤,或者使用带缓冲胶的座位。但大部分学员都能够很快适应,所以不需要担心座椅的舒适问题。

As a beginner, the bike and bike seat require a little getting used to. During this phase it sometimes helps to wear padded bike shorts or use a cushioned gel seat. In a short period of time you won't necessarily need either.


自行车专用鞋的训练效果会更好吗?如果是这样的话,那么我应该选择哪一款呢?

Do cycling shoes really make a difference and if so, what type should I get?

专用鞋履能让学员在自行车上保持更安全的姿势,蹬踏动作更加有力,能够更有效地锻炼每一块肌肉。我们推荐“Look Delta”训练钉鞋,或者SPD。

Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. We recommend "Look Delta" cleats for our bike pedals, but SPDs will also work.


我想带朋友一起参加课程,但我们都是第一次体验,所有人都需要创建新的账户吗?

I am bringing friends with me and it’s all of our first times - do they all need to create accounts?

您可以使用单一账户预定多量自行车,但是每一个学员都需要填写《新用户免责声明》并创建各自的账户。您可以在场馆问询处办理《新用户免责声明》。*请注意,如果您不满18岁,需要父母或监护人亲子签署免责条款。

You can book more than one bike on one single account, but each rider will have to fill out a New Rider Waiver Form and create an account before they ride. You can do this when you arrive. *please note, riders under 18 must have their parent or guardian sign the waiver in person!


有优惠活动吗?

Do you have discounts?

通常我们并不提供优惠,但单次购买课程越多,价格也会相应越便宜。但是,我们会限时针对市场活动进行促销打折。

GUCYCLE does not offer discounts, but our packages do become less expensive when you buy in bulk. We also offer temporary discount during marketing events.


参加课程有年龄限制吗?

How old do you have to be to ride at GUCYCLE?

学员身高需要在1.5米以上,年龄不低于12周岁。*请注意,如果您不满18岁,需要父母或监护人亲子签署免责条款。

Riders must be at least 1.5 meter tall and at least 12 years old to ride. *Please note, if you are under 18, your parent or guardian will need to sign a waiver in person.


如何使用的优惠券和折扣码

How do I use my coupons or gift cards?

使用APP或微信服务号在付款时输入使用。

Use at checkout for purchases throught our APP or Wechat account.


首次上课 First Ride

如何取消课程?

What should I do if I need to cancel my class

课程开始前一天晚上6点前取消课程,我们将不收取任何费用;若未在规定时间内取消课程,则将扣取相应的课程费用。

You must cancel before 6pm one day prior to the class. Any late cancellation will result in the class not being re-credited to your account.


有锁柜吗?

Do you have locker rooms?

GUCYCLE为大家提供电子密码锁柜并且提供淋浴设施。

GUCYCLE studios have lockers outfitted with digital locks and showers.


是否提供初学者课程?

Do you provide beginner classes?

是的。我们为所有等级的人群都设定了相应的课程。请咨询店内工作人员为您建立有效的健身计划。

Yes, we provide classes for all levels. Consult our studios staff for your workout plans.


如果上课迟到了怎么办?

What if I am late?

非常抱歉,一旦课程开始,迟到学员将无法进入训练室。

Riders will not be permitted to enter the studio once the class has started.


我需要提前多久抵达教室?

How early should I come?

如果您是第一次上课,我们建议您于上课前15分钟抵达教室。请注意,如果您未能准时抵达教室,我们将不允许您参与该次课程。

If it’s your first time with us, we recommend arriving at least 15 minutes before your class. Please note, you bike will be released the minute the class begins if you do not show up on time.


场馆是否提供鞋履?

Do you provide shoes?

是的,由于普通鞋履符合训练标准,每一位会员都可以免费租用骑行专用鞋履。如果想拥有自己的单车鞋,可以在studio购买。

Yes. Shoe rental is complimentary with all rides. Regular shoes are not allowed. For those who have their own road cycling shoes, you will need to have Look Keo cleats. They are available for purchase at the studio.


我需要在APP或者微信建立账号吗?

Do I need to create an account?

是的。我们需要通过您的账号提前知道您的用户信息。您可以使用APP或者微信服务号创建账户。

Yes. It’s important for us to know who’s riding with us and to have all of your contact information. You can create an account online or by calling a studio.


对于着装有什么要求吗?

What should I wear?

请穿合身的运动服装,推荐适合骑行的紧身运动裤。

Form fitting workout clothes. We would also recommend compression and cycling pants.


需要自己携带饮用水吗?

Do I need to bring water?

你可以自带水或者在studio购买。

Yes. Or you can purchase at the studio.


到达场地以后该怎么办?

How does it work when I get there?

到达工作时候,请到前台签到。工作人员将会带你参观整个工作室,并帮你调整好单车和鞋子。

When you arrive at the studio, check in with the front desk. The staff will help you sign-in for your bike, give you a tour of the studio, and set up your bike with you.